Strathvac Ltd Central Vacuum Terms of Service
Please review the following terms carefully. Using our website and purchasing products indicates your agreement with these terms.
1. Ordering with Strathvac Ltd
You may place orders on this website, over the phone, or by sending a printed order to us. For online orders, we will send an automated email to confirm receipt of your order details. This confirmation acknowledges your order but does not guarantee fulfillment.
2. Pricing and Availability
Our product prices are listed in British Pounds (GBP) on our website. While we aim for pricing accuracy, all prices require final validation before processing. If a product is unavailable or if there is a pricing discrepancy, we will notify you as soon as possible. You may choose to cancel your order in these instances, and we will issue a full refund.
Delivery Charges: Delivery fees are calculated automatically for UK and Ireland addresses before checkout. For offshore islands, international locations, or orders over 30kg, we will provide a custom delivery quote.
3. Payment and Security
We use secure payment processing through Sagepay and PayPal, both of which comply with PCI DSS standards. All payment information is encrypted to protect your data. Payments are charged in British Pounds, typically within one business day after order confirmation.
4. Delivery Policy
Free Delivery: Available for orders over £100 within mainland UK, excluding certain areas.
Standard Delivery: Rates apply based on the destination and parcel weight. Details are provided at checkout.
Next Day Delivery: Available for select areas. Contact us for eligibility and rates.
5. Returns and Refunds
If you wish to return an item, please send it to:
Strathvac Ltd
65 Old Rome Drive
Kilmarnock, KA1 2RU
Standard Returns: Items in original condition and packaging, returned within 7 days, may be eligible for exchange or refund, less a 20% restocking fee. Return shipping costs are the responsibility of the customer.
Faulty Products: Contact us within 24 hours of receipt if your item is faulty. We will cover the original postage and return shipping costs in these cases. Proof of posting is required for all returns.
6. Liability and Limitation of Responsibility
We are not liable for any losses resulting from the use of, or inability to use, our website or services due to reasons beyond our control. We are not responsible for any loss of profits, data, or other indirect damages. Use of our website in violation of these terms will make you responsible for any resulting losses to Strathvac Ltd.
7. Copyright, Trademarks, and Data Protection
All rights to designs and content on this website are owned by Strathvac Ltd. You may view, print, and copy portions of the site solely for placing orders with us. Use of our content for other purposes is prohibited. We may use information you provide and your purchase history to improve services and for marketing, in line with our privacy policy.
8. Changes to Terms and Website
Strathvac Ltd reserves the right to modify any part of our website or these Terms of Service as necessary. Any updates to these terms will be posted on our website.
9. Free Delivery and No Hidden Charges
Free Delivery: We offer free delivery on orders over £100 to mainland UK.
Transparent Pricing: All charges are straightforward, with no hidden fees.
10. Secure Payment and Next-Day Dispatch
Secure Payment: We use Sagepay and PayPal, both PCI DSS compliant.
Next-Day Shipment: Orders in stock will be shipped the next business day for prompt delivery.
11. Technical Support
Our team provides full technical support. Contact us for any questions or issues, and one of our technical advisors will be happy to assist.